Reliable and effective support for advanced users, administrators and power users is as important as software solution's capabilities itself. Effective-People / GP Strategies provides a variety of support options. Our support services is based on a team of experienced SuccessFactors application consultants.
Our support team can provide you with knowledgeable SuccessFactors application support. We are able to provide configuration changes, translation services, administrative support, and end-user support for any SuccessFactors process area as well as the HANA platform.
If you are a client with Effective-People you may have access to Help Desk after your go-live. Click the below button to access Help Desk.
Tips for creating cases
Click here to read some tips for creating your support case.
Support Specification and SLA
Click here to read our support specification and SLA.
SuccessFactors System Status Dashboard
The SuccessFactors system status dashboard is where you can see whether the SuccessFactors system as a whole is operational or if there are current problems that can prevent you from accessing the system (requires login).
SuccessFactors System Status Dashboard (including scheduled maintenance and availability reports)
Other useful links (all require login)
Web meeting tool
Click here to open web meeting tool. We use the tool Gotomeeting provided by Citrix to provide web support and for meetings and demonstrations. You will need a meeting ID provided by Effective-People to attend the meeting.